Specified Commercial Transactions Act

Disclosure Based on the Act on Specified Commercial Transactions

Seller AKIO NARIMATSU (Trade name: emptyTRIP)
Representative AKIO NARIMATSU
Address 3-11-7-401 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan
Phone +81-90-2085-3987
Email teruo.no3b@gmail.com
Price As listed on each product page
Shipping Free
Payment Method Credit Card
Payment Timing At the time of order (charged at checkout)
Delivery Shipped to arrive by your specified rental date
Returns & Cancellations Cancellation Window & Refund Policy
• 3 or more days before rental start date: Full refund
• 2 days before rental start date: 50% refund
• 1 day before or after shipment: No refund
(All deadlines are based on 23:59 JST.)

How to Cancel
If you have a booking ID, you can cancel anytime 24/7 via "Check Booking" on our website.

Post-Delivery Cancellations
• Cancellations after the item has been delivered are not accepted as a general rule.
• If the item has a significant defect or damage upon arrival, please contact us within 24 hours of delivery with photos attached.

Refund Method
• Refunds will be returned to the original payment method used at checkout.
• For credit card payments, please allow 5–10 business days for the refund to appear.